Houston Matters

Navigating Customer Service: What You Should Know

Posted on · Recently, a customer trying to cancel his subscription with Comcast taped his conversation with customer service, in which the Comcast representative on the other end of the line pressed – aggressively, and at times, angrily – to keep him from cancelling. Comcast apologized for the incident, stating that what this customer experienced was not company policy. But these sorts […]

Houston Matters

Is Houston, Texas TOO business friendly?

Posted on · Retailers in Texas encouraged Governor Perry to veto a Texas version of the Lily Ledbetter Fair Pay Act. Bad actors in the energy industry do environmental harm that might have been avoided in a state with more stringent regulations. In general, business is booming in Texas – especially here in Houston – but does it […]