Houston Matters

How Can United Airlines Recover from Its PR Nightmare?

Posted on · (Above: Demonstrators protest United Airlines at O’Hare International Airport on April 11, 2017 in Chicago, Illinois. Photo: AFP/Getty Images, Joshua Lott) United Airlines has been under fire in recent days after the incident where a passenger was forcibly removed from a flight in Chicago. Video of him being dragged down the aisle naturally went viral in […]

Full Show

Texas Voter ID Confusion, and Interpreting Statistics: Monday’s Show (April 17, 2017)

Posted on · Confusion over the Texas voter ID law kept some people from voting in the 2016 election, according to a new study. Last week (April 10, 2017), the University of Houston’s Hobby School of Public Affairs released a study that found what many political watchers have suspected: confusion over the law kept some people from voting […]

Houston Matters

Navigating Customer Service: What You Should Know

Posted on · Recently, a customer trying to cancel his subscription with Comcast taped his conversation with customer service, in which the Comcast representative on the other end of the line pressed – aggressively, and at times, angrily – to keep him from cancelling. Comcast apologized for the incident, stating that what this customer experienced was not company policy. But these sorts […]

Full Show

Customer Service & Political Genetics: Houston Matters for Tues., Aug. 19, 2014

Posted on · Recently, a customer trying to cancel his subscription with Comcast taped his conversation with customer service, in which the Comcast representative on the other end of the line pressed – aggressively, and at times, angrily – to keep him from cancelling. Comcast apologized for the incident, stating that what this customer experienced was not company policy. But […]