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Customer Service & Political Genetics: Houston Matters for Tues., Aug. 19, 2014

Posted on · Recently, a customer trying to cancel his subscription with Comcast taped his conversation with customer service, in which the Comcast representative on the other end of the line pressed – aggressively, and at times, angrily – to keep him from cancelling. Comcast apologized for the incident, stating that what this customer experienced was not company […]

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How World Events Affect Houston, and METRO Light Rail: Houston Matters for Wednesday, July 2, 2014

Posted on · In an ever more connected world, events around the globe can impact our lives here in Houston in any number of ways. Take recent developments in the Middle East: they can impact us economically, in ways as obvious as the price of gasoline to more subtle impacts on industries and consumers. International events of course […]

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