UH Moment

UH Moment: Ignoring CDC Guidelines Leads to Fear, Anger Among Employees

“The way employees are being treated today will affect how employees feel about the organization years from now.”

Businesses not following COVID safety protocols could be losing the trust and commitment of their employees.

A study from the University of Houston Hilton College of Hotel and Restaurant Management examined the role emotions play in developing organizational trust during a crisis. Co-Author Juan Madera says the study found that managers whose communications followed CDC COVID-19 guidelines made employees feel grateful, while communications that ignored CDC recommendations made employees fearful and angry.

"If I trust you I am going to work harder and I am going to be committed. If I feel angry towards you, I am not going to trust you. If I don't trust you I am not going to want work for you,” Madera said.

Madera says messaging during a crisis such as COVID-19 can have long-lasting effects.

"Even after the pandemic is over they are going to remember what their managers told them. The way employees are being treated today will affect how employees feel about the organization years from now," Madera said.

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