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Houston Matters

Inside Houston’s 311 Call Center

Houston Matters visits the city’s 311 call center to learn how the service handles the needs of citizens.


Houston’s 311 call center.


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When Mayor Sylvester Turner took office, one of his top priorities was pothole repairs. He launched an initiative to focus on it. And, as many Houstonians heard, 311 was the number city officials said to call to report a pothole. But the helpline is about a lot more than that.

Back in 2016, Houston Matters producer Maggie Martin visited 311's hub to learn how it all works.