Houston Matters

How The Media Deals With Public Complaints

In the wake of Thursday’s fatal shooting at a Maryland newspaper, Houston Matters learns how one local media outlet is re-thinking how it deals with public criticism.

Steve Schuh, county executive of Anne Arundel County, Md., holds a copy of Friday’s The Capital.


Jarrod Warren Ramos faces first-degree murder charges. Police said he targeted Maryland’s Capital Gazette newspaper, killing four journalists and a staffer. (Anne Arundel Police via AP)

As NPR has been reporting, Jarrod Warren Ramos, suspected of fatally shooting five people at The Capital Gazette newspaper in Annapolis, Md., was held without bond in his first court appearance today.

The man reportedly had a long-standing grudge against the publication. He sued the paper for defamation in 2012 and lost.

While not all complaints end up in court, many media organizations have policies in place to handle such situations when they escalate. We find out how one local media outlet is re-thinking their policy.

Jason Culpepper, publisher for the Houston Metro edition of the Community Impact Newspaper talks with Houston Matters host Craig Cohen and tells us how his organization is engaging the public on their complaints and concerns.

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