How The Media Deals With Public Complaints

As NPR has been reporting, Jarrod Warren Ramos, suspected of fatally shooting five people at The Capital Gazette newspaper in Annapolis, Md., was held without bond in his first court appearance today.

The man reportedly had a long-standing grudge against the publication. He sued the paper for defamation in 2012 and lost.

While not all complaints end up in court, many media organizations have policies in place to handle such situations when they escalate. We find out how one local media outlet is re-thinking their policy.

Jason Culpepper, publisher for the Houston Metro edition of the Community Impact Newspaper talks with Houston Matters host Craig Cohen and tells us how his organization is engaging the public on their complaints and concerns.