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Houston Matters

Inside Houston’s 311 Call Center

Houston Matters visits the city’s 311 call center to learn how the service handles the needs of citizens.

Houston’s 311 call center.


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When Mayor Sylvester Turner took office in January, one of his top priorities was pothole repairs. He launched an initiative to focus on it. And, as many Houstonians have heard, 311 is the number city officials say to call to report a pothole. But the helpline is about more than that.

Houston Matters producer Maggie Martin visited 311's hub to learn how it all works.