Bauer Business Focus

How to say “No.”

Recognizing and dealing with pushy askers.



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How do you say no to people who will not take no for an answer? Associate Dean for Research and Marketing Professor Vanessa Patrick at the Bauer College of Business at the University of Houston has some suggestions.

“Most people find saying no hard. And sometimes it is. But how to say no to people who will not take no for an answer.”

“How do you identify pushy askers? They prefer face to face requests since people are 34% more like to say yes. They will choose a location where they have a home court advantage, like their home or office or at a restaurant where they are footing the bill. Finally, they will insist on an immediate response.”

“Recognizing pushy askers and making it your personal policy never to say yes in the heat of the moment, gives you the ability to say an empowered no to the things you don't want to do.”

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