Dealing with a tow truck company can be a nerve-wracking experience, whether you parked in a spot you thought was legal, or because your car is broken down and needs to get to a shop. But just because a tow truck shows up doesn’t mean it’s a foregone conclusion that the operator has the right to take your car.
So, what do you do when you find yourself in that situation? What are your rights as a car owner before, during, and after a tow truck takes your car? How do you file a complaint against the tow truck company? What are the repercussions if a tow truck operator is found at fault? And, what rules and regulations must the industry abide by in Texas?
We hear from Todd Forrester, Team Lead for the Towing and Vehicle Storage Facility Program with the Texas Department of Licensing and Regulation, and Ken Ulmer, training coordinator for the Texas Towing and Storage Association.