Houston

Houston-area clinic encourages patients to pick up prescriptions in-person amid USPS delays

U.S. Rep Al Green said in a statement Thursday that USPS still has not answered pressing questions about mail delays.

A U.S. Postal Service worker delivers mail in Austin in March.
GABRIEL C. PÉREZ / KUT
A U.S. Postal Service worker delivers mail in Austin in March.

Just days after Houston-area lawmakers launched an investigation into mass delays in mail delivery by the United States Postal Service, a citywide clinic is recommending patients pick up prescriptions in-person to avoid extensive delays.

The Kelsey-Seybold Clinic is recommending patients who continue to prefer using USPS for prescription drug deliveries should “allow additional time for delivery,” KHOU reported.

“Given the recent delivery delays announced by the USPS, we recommend that patients pick up prescriptions in-person rather than using mail delivery,” according to a statement from the clinic. “For patients who continue to prefer using the USPS, our recommendation is to allow additional time for delivery.”

“Patients who are experiencing a delay in receiving their prescription medications are asked to call the pharmacy team,” according to the clinic. “Our team will work with individuals to see that each issue is resolved in a timely manner.”

RELATED: As mail delays continue, USPS to bring in more employees to work at distribution centers in Houston area

U.S. Rep Al Green and other Houston Congress members are spearheading the investigation into widespread mail delays and a Missouri City processing center, where some packages have stalled for weeks on end.

“We are aware of concerns from some local Houston customers regarding their mail delivery,” USPS said in a statement this week. “We want customers to know that we continue the expansion of our operations in the Houston area because of increased volume and we are adding additional capacity with a new facility to improve service.”

The postal service said it has dispatched “additional resources” from the surrounding area and implemented improved processes to address the root cause in the mail delays.

On Thursday, Green said the statement from the postal service only leaves many questions unanswered.

“Among these are questions related to how long this problem will persist and whom customers in need of urgent assistance can contact as the present system afford poor results,” he said in a statement.

RELATED: Houston region mail delivery delays under investigation by area congressional reps

Green further called for the postal service to host a press conference to allow questions from the press to be answered directly.

Customers affected by the delays are encouraged to contact USPS by phone at 1-800-275-8777.

The Kelsey Seybold Clinic is asking patients who experience medical prescription delays to contact the clinic’s pharmacy team.

“Our team will work with individuals to see that each issue is resolved in a timely manner,” according to the clinic’s statement.