Health & Science

CHI St. Luke’s restoring patient portals after cyberattack in early October

Features like “MyChart”, which track important information like blood work test results, and appointment times, were initially taken offline in order to protect patient information.

Baylor College of Medicine


The company that owns and operates CHI St. Luke's Health says it is now in the process of restoring patient portals that were taken offline as a result of a cyber attack earlier this month.

In a statement, the health system's parent company, Common Spirit Health, said "as systems come back online, our providers will be able to access their patients' electronic health records. We are working diligently every day to bring systems online, and restore full functionality as quickly and safely as possible."

They did not mention which records specifically would be up and running first.

The disruption was first announced by Common Spirit Health in early October, when it said it was taking a number of patient portals down as a result of a ransomware attack. Features like "MyChart", which track important information like blood work test results, and appointment times, were initially taken offline in order to protect patient information.

The company says they are continuing to work with law enforcement and cyber security experts in order to "mitigate the disruption and maintain continuity of care." Patient care was never actually impacted by the ransomware attack, according to the health system.

Common Spirit owns and operates 140 hospitals and other facilities nationwide.

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