Houston Matters

Navigating Customer Service: What You Should Know

Recently, a customer trying to cancel his subscription with Comcast taped his conversation with customer service, in which the Comcast representative on the other end of the line pressed – aggressively, and at times, angrily – to keep him from cancelling. Comcast apologized for the incident, stating that what this customer experienced was not company […]

Recently, a customer trying to cancel his subscription with Comcast taped his conversation with customer service, in which the Comcast representative on the other end of the line pressed – aggressively, and at times, angrily – to keep him from cancelling. Comcast apologized for the incident, stating that what this customer experienced was not company policy. But these sorts of exchanges do happen. Navigating through customer service can be easier if you understand your rights as a consumer.

Houston Matters discusses what we should know as customers, and how far businesses may go – or choose not to go – to accommodate us. We also welcome your customer service nightmares, and your suggestions for how to improve customer service in general here in Greater Houston.

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Michael Hagerty

Michael Hagerty

Senior Producer, Houston Matters

Michael Hagerty is the senior producer for Houston Matters. He's spent more than 20 years in public radio and television and dabbled in minor league baseball, spending four seasons as the public address announcer for the Reno Aces, the Triple-A affiliate of the Arizona Diamondbacks.

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