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Texas Real Estate Commission Criticized by State Sunset Commission

The Sunset Commission recommends the agency redevelop their budget and make several process and organizational changes.

The commission in charge of licensing Texas real estate agents is facing criticism from a state advisory board for their handling of customer service problems that “overwhelmed” the agency.

In a report issued this month, the Texas Sunset Commission says the Texas Real Estate Commission and Appraiser Board stockpiled millions of dollars for a new building instead of fixing customer service issues.

The Texas Sunset Commission advises lawmakers on how state agencies are doing, as well as when to shut them down.

In this case, the commission is recommending the Real Estate Commission and Appraiser Board go up for renewal in six years instead of the typical twelve.

State administrators found license holders have “struggled” to get the services their fees paid for. The report claims the agency also failed to prioritize investigations into complaints based on risk to the public.

The Sunset Commission recommends the agency redevelop their budget and make several process and organizational changes.

The Real Estate Commission says they’re looking forward to a board meeting on Friday, where they’ll finalize a response to the report.



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Davis Land

Davis Land

General Assignments Reporter

Davis Land is a general assignment reporter for Houston Public Media. He cut his teeth at Atlantic Public Media/Transom.org in Woods Hole, MA and at WBUR in Boston. His work has appeared on various public radio programs and podcasts including Texas Standard, Here and Now, and Marketplace. Davis is a...

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