About a year and a half ago, TxDOT stopped collecting late fees on overdue toll charges. That’s so the agency could straighten out a new billing system that was causing a lot of problems.
TxDOT’s David Glessner says the agency is now prepared to reinstitute the late fees, and they’ll go back into effect in September. Those fees apply to delinquent TxTag accounts. There are also some roads in central Texas where drivers can pay their tolls by mail.
“Customers with overdue tolls will see their transactions move to the next stage in the late fee process,” says Glessner. “And they can begin accruing additional fees for lack of payment if they’re not paid in full by August 31.”
But what about TxDOT’s billing system, the one that caused the problems in the first place? In 2015, the agency was forced to refund close to $2 million in tolls and fees that were improperly billed. Glessner says they’re hoping it doesn’t happen again.
“We’ve made changes and enhancements to make the billing system better,” adds Glessner. “We’ve also made some improvements to the website.”
If you have a delinquent TxTag account, you can make payments online, by mail, or by phone. There are also locations in Austin where you can pay in person.
