Master Planned Community May See Improvements From Persistent Power Outages

Centerpoint Energy is telling residents of a master planned community plagued by power outages that help is on the way.

Earlier this month, we reported how some residents in Sienna Plantation in Fort Bend County said the power surged on and off so often they stopped re-setting their electric clocks.

Some complained it was damaging their appliances.

A week later, the homeowners' association said it received word from Centerpoint Energy, which maintains the electricity wires and poles.

The statement from Centerpoint now posted on the homeowners association website, says the company has a plan to mitigate the issues and the homeowners should see a significant improvement by this June.

Centerpoint also said it will begin a project in April will "fully rebuild a large portion of the overhead system in the area. The newly constructed facilities will enhance reliability."

The full statement received on January 18, 2016:

Mr. David Jones, Service Area Manager investigated the event on January 15, 2016. Mr. There was a momentary outage that lasted five (5) seconds at 7:50 am on Friday, January 15, 2016. CenterPoint is investigating the cause; however it was likely due to contamination on insulators combined with foggy wet conditions. CenterPoint Energy is aware of the power issues over the past 12 months and has a plan to mitigate the issues and the homeowners should see a significant improvement in May-June, 2016. CenterPoint Energy will be implementing a project in April to fully rebuild a large portion of the overhead system in the area. The newly constructed facilities will enhance reliability by adding additional lightning protection, wildlife protection, and contamination resistance. Additionally, CenterPoint Energy plans to partner with the HOA to identify trees outside of the utility easement that could cause power outages.

CenterPoint regrets any inconvenience experienced as a result of this situation. CenterPoint Energy highly values the business of its customers and will continue its efforts to provide quality service commensurate with prudent operating practices. CenterPoint makes every effort to minimize inconveniences by closely monitoring its system.