New Ticketing Facilities Could Shorten Waits At Hobby Airport

Southwest Airlines new ticketing area is now open at Hobby Airport. It’s located in the Southwest international terminal, which will start serving flights to Latin America next month.


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If you’ve flown out of Hobby during peak travel periods, you’re probably familiar with those long lines at the Southwest ticket counter. But the popular airline’s new ticketing facility is double the size of its old space.

Southwest spokesman Brad Hawkins says that includes new automated kiosks.

“You print your own bag tags. You then present that with your ID to our customer service agent at the ticket counter.” says Hawkins.”It speeds up the check-in process. It allows us to mitigate lines when we’re talking about rush travel times of the year.”

Ticket counters have now been moved to the new Southwest international terminal, which will handle flights to Latin America starting next month. Houston Airport System spokesman Bill Begley says once the terminal is up and running, Hobby could see about a million additional passengers a year.

“And if you figure that out, then you start to add in potential jobs, up to 10,000 potential new jobs, directly or indirectly, according to one economic study we’ve seen, you’re talking billions of dollars of economic impact,” says Begley.

Southwest spent about $156 million to build its new facility. It includes a customs area and five additional gates.

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Gail Delaughter

Gail Delaughter

Transportation Reporter

From early-morning interviews with commuters to walks through muddy construction sites, Gail covers all aspects of getting around Houston. That includes walking, driving, cycling, taking the bus, and occasionally flying. Before she became transportation reporter in 2011, Gail hosted weekend programs for Houston Public Media. She's also covered courts in...

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