Remember Where You Are When Dialing 911

A Houston youth was honored for a life-saving call he made to 911. That call last December saved his mother's life.

Nine-year-old Treyvion Fontenot was taught how to get help by dialing 911.

He says when he noticed his mother not feeling well, he knew exactly what to do.

“Once I dialed 911, the ambulance came cause my mom was sick. She was having a heart attack and her friend came, but she was freaking out — I wasn’t.”

The Greater Harris County 911 Emergency Network honored Trey for his action that saved his mother’s life, and launched a Summer Public Awareness Campaign with the simple message: “Help 911 Help You.”

Kraig Klaar with the Harris County Emergency Corps says when seconds count, it’s comforting to have youngsters deliver correct information.

“Some of the very best 911 callers are children, because they don’t try to fill in the blanks. That helps up through the process that much faster.”

911 Emergency Dispatch Center in north Houston
Inside the 9-1-1 Emergency Dispatch Center in north Houston

Sonya Clauson with 911 says it’s important that callers remember three things: stay on the line, answer all questions and to give your specific location, if at all possible.

“Eighty percent of our calls now are from cell phone, which is making it more and more difficult, and may delay time if that caller doesn’t know where they’re located. So it’s so important to give your location to your 911 call taker, so that the appropriate assistance is sent to you right away.”

She says the message is very timely during the beginning of the summer and storm season, when there is traditionally an increase in 911 calls. Dispatchers field them at over 40 call centers in Harris and Fort Bend counties.


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