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Customer Service & Political Genetics: Houston Matters for Tues., Aug. 19, 2014

Posted on · Recently, a customer trying to cancel his subscription with Comcast taped his conversation with customer service, in which the Comcast representative on the other end of the line pressed – aggressively, and at times, angrily – to keep him from cancelling. Comcast apologized for the incident, stating that what this customer experienced was not company policy. But […]

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How World Events Affect Houston, and METRO Light Rail: Houston Matters for Wednesday, July 2, 2014

Posted on · In an ever more connected world, events around the globe can impact our lives here in Houston in any number of ways. Take recent developments in the Middle East: they can impact us economically, in ways as obvious as the price of gasoline to more subtle impacts on industries and consumers. International events of course can also be highly personal […]