Texas ranks No. 2 in the country in terms of how many college students take out private loans.
But when it comes to students complaining about those private loans, Texas does pretty well. It ranks number 43.
That’s according to a new report by the consumer agency TexPIRG. It used the federal consumer complaint database to come up with the rankings.
“I personally don’t think the students who do have private loans are satisfied.”
Table 1. Top 10 Private Student Loan Firms by Total Number of Complaints
That’s Crystal Sowemimo with TexPIRG. She’s also a student at the University of Houston.
“And this is why we came up with the report because students need to know about the database and know it’s a resource that they can use if they have these problems.”
Student borrowers are most likely to complain about problems with repaying their loan — issues with fees and deferment.
The private lender Texas students complain about the most is Sallie Mae.
David Tiede directs the Texas Consumer Complaint Center at the University of Houston. He says it’s not clear why Texas ranks so high in private student loans but so low in complaints.
“You know, I can’t explain that. Except perhaps the expectations are so low on fairness that people are giving up before they even bother to complain.”
To file a complaint, students can log onto consumerfinance.gov/complaintdatabase.
Table A-3. Complaints per 100,000 Student Loan Borrowers by State, Ranked