Texas Ranked Fourth For Total Credit Card Complaints To CFPB

A new study finds that Texas consumers are less likely to file complaints against their credit card providers than consumers in most other states.

The Consumer Financial Protection Bureau, also known as the CFPB, maintains a database, tracking complaints it receives about financial products and services. The Texas Public Interest Research Group, or TexPIRG, analyzed the bureau’s findings on credit card complaints.

The group found that Texas ranked fourth in terms of the overall number of reported problems, behind California, Florida and New York. Measured in terms of complaints per 100,000 residents, though, Texas came in 33rd out of all 50 states plus the District of Columbia. Sara Smith is program director for TexPIRG.

“People in Texas and in the South generally just don’t know about the CFPB. There’s not been as much publicity about it.”

Among major credit card providers, Capital One topped the list as a source of consumer complaints in 43 states, Texas included.


Andrew Schneider

Andrew Schneider

Politics and Government Reporter

Andrew heads Houston Public Media’s coverage of national, state, and local elections. He also reports on major policy issues before the Texas delegations in the U.S. House and Senate, as well as the Texas governorship, the state legislature, and county and city governments. Before taking up his current post, Andrew...

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