At the Sterling McCall Toyota off the Southwest it appeared to be business as usual. No line of unhappy car owners. No line in the lobby demanding that their car be fixed immediately. I was told the spokesman for the dealership wasn’t there.
Across town at TOYO Cars — a repair shop specializing in Toyota’s — manager Syed Amir says he’s had people come in and ask him about the recall.
“I have people who are my customers that have asked questions of concern, but none of them have had any of the problems that have been showing up on the media, or any of the problems that Toyota is talking about.”
Amir isn’t allowed to work on the recalled vehicles — only dealerships — but he still tries to answer customer’s questions.
“And my answer is: I don’t know anything any differently than what they know and as much as I have known any of my customers and people that I’ve talked to have never experienced any of these problems. And I do have a few customers that are driving those late model cars, including myself, I drive a Tundra and have not experienced any of these problems.”
While talking with Amir Martina Cartwright a long time customer stopped in to get her Toyota fixed. Her car isn’t on the recall list but even if it was she said it wouldn’t change her opinion of the automaker.
“I love Toyotas it changes nothing. I think they’re great cars I just think in the last few years they may have some design issues, but they’re really good cars. This is a 1998 and it has been running us good except for one problem with the battery and a little ding on the side, other than that the car’s got 150 thousand miles and it’s a good car. It’s a reliable car.”
Despite the current problems with the vehicles, Cartwright says she’d buy another Toyota in a heartbeat.